Frequently asked questions
You have questions? We have answers
What makes Ameta different?
Two main characteristics separate Ameta from its competition –
Multiple processing partners – Because of the partnerships we’ve established, we’re able to offer our clients a wide array of unique, flexible, solutions to help solve whatever problems they’re facing. Not to mention better pricing on everything from rates to equipment.
The customer experience – We’re completely obsessed with the customer experience. Above all else, your satisfaction is our number one priority. We’re firm believers that when a company invests in building stronger relationships with its customers, they’re rewarded richly with customers that are more loyal and stay longer
What is your customer support like?
At Ameta, the customer experience is the top priority. This is our bread and butter. We strive to provide an exceptional experience for every customer in every interaction, and we are constantly working to improve our performance in this area.
Is there a cancellation fee?
No. At Ameta we work with agreements that can be cancelled at any time without penalty.
Do I have to pay for an analysis?
No! Our statement analysis service is completely free. Once we receive your statement, within 1 business day you’ll have a complete analysis, detailing how much we can save you on a monthly and yearly basis. Visit our Statement Analysis page for more information.
How do you make money?
If you decide to take advantage of the savings we propose to you, we get paid by the processing company!
What are your rates?
Wouldn’t it be nice if it was that easy! When it comes to pricing a merchant account there are so many variables involved – things like pricing model (Interchange+, Tiered etc..), average monthly volume, transaction count, how you accept the cards (Card present or not present) etc… can all have an impact on the final price you’ll pay.
This information is essential to the accuracy of any quote and without it we would simply be guessing!
This is why we often request one of your monthly merchant statements. The statement usually details all the information above and gives us the best opportunity to be as accurate as possible.
Do you offer free equipment?
Yes! Every account, regardless of provider or platform we board you with, has free equipment options available.
Can I use my existing equipment?
In most cases, yes! If you own the equipment there’s a good chance you’ll be able to continue to use it. We would need to know the brand and model to confirm.
When will my funds be deposited in my bank account?
We offer Next Day Funding with every partner we have.
Do I have to change banks if I switch to your services?
No! Your banks and accounts do not need to change.
Will you pay my cancellation fee?
Yes! We help pay any standard termination fee your current provider may charge you. Visit our Termination Fee Assistance page for more information.
Do you lease equipment?
No! We have never leased equipment and do not plan to start. If you need a terminal you can have one for free, through our free terminal placement program, or you can purchase one.
What is PCI compliance?
Payment Card Industry Data Security Standards (PCI DSS) are a set of security standards designed to protect cardholder data. Any business that processes, transmits, or stores cardholder data must comply with the PCI DSS standards.
Am I PCI compliant?
Completing a PCI Compliance questionnaire is the first step in ensuring your business is compliant with PCI DSS standards. The questionnaire will help identify what steps need to be taken in order to become compliant. If you haven’t completed a questionnaire within the last year – contact us and we’ll guide you on the steps to take.
Why is PCI compliance important?
PCI compliance helps to protect businesses from data breaches and protects customers’ credit card information. Data breaches can be costly, and they can damage a business’s reputation. By complying with the PCI DSS standards, businesses can help prevent data breaches and protect their customers’ information.
How do I become PCI compliant?
There are a few steps you can take to become PCI compliant:
- Complete a self-assessment questionnaire
- Implement security measures
- Submit an Attestation of Compliance to your payment processor
If you have any questions about becoming PCI compliant, please contact us. We can help you assess your compliance level and take the necessary steps to become compliant.
How do I refer someone to Ameta?
Easily! Just provide us with all the necessary contact information and we will take it from there!
Know someone you’d like to refer? Click here!
Is there a limit to how many merchants I can refer?
The sky is the limit! We certainly welcome as much business as you want to refer.
What if I don't own this business but want to refer someone I know?
That’s amazing! Send us their contact details and once they’re on board we’ll make sure you’re the one getting paid!
When do I get paid for the referral?
Payments are made within 90 days of your referrals new account being approved and active.
How will I be paid?
If you are a client, we can credit your merchant account. Otherwise, we can deposit it directly in your bank account.
What kind of equipment can I get?
Basically any standard POS terminal is available for free placement. For specific details please call us and we’ll help assess your needs!
Can I get more than one terminal for free?
Every account has access to at least one free terminal. Any request for more than one will have to be submitted for approval – but yes, more than one free terminal is possible!
If I cancel the account, will I need to return the equipment?
If the account is cancelled within the first 36 months, either the equipment itself, or the equipment value will need to be returned. After 36 months, the equipment is yours to keep!
How quickly will I receive my free terminal?
As soon as your new account is approved, your new equipment will usually be deployed within 1 to 2 business days. If needed, we can arrange for the equipment to be rushed and even delivered on weekends.
Will I have to program my free terminal?
No! All equipment is pre programmed prior to shipping. Once received, it’s as simple as plugging it in!
How recent does my statement need to be?
In order for us to present a quote that’s as accurate as possible , we recommend that the statement be no older than three months and have, at minimum, one transaction processed.
What if my provider doesn’t send me statements?
No problem! Our team can assist you with getting your statement.
How long does it take to receive the analysis?
The typical turnaround time for the analysis is 1 business day.
Is there a minimum volume or transaction requirement?
No, however, in the interest of being accurate, we recommend sending a statement with activity.
Am I obligated to switch companies by getting an analysis?
No! The statement analysis is completely free of obligation!
Who can take advantage of this offer?
Any business that signs up for a new account through Ameta can take advantage!
What is an "ETF"?
ETF stands for Early Termination Fee, which is a fee charged by some providers for cancelling your service before the contract expires.
When can I submit the request for reimbursement?
As soon as you’ve been charged by your old provider you can submit the request, along with a copy of your statement showing the charge.
What are the eligibility requirements?
You must have begun processing on your new account for the reimbursement to be paid.
Will you help me cancel multiple accounts?
Absolutely! However, there is a limit of $500 per account for the ETF reimbursement. So while we can help close any account you have, the amount in ETFs we can cover will be limited.
How long will it take to get my reimbursement?
As soon as your request is submitted and approved, it could take up to 30 days for the reimbursement to be processed.
If I cancel the account I have through Ameta, will I need to pay back the reimbursement?
Yes, but only if you cancel within the first 24 months. After 24 months, the reimbursement is yours to keep!
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