Frequently asked questions
You have questions? We have answers
Two main characteristics separate Ameta from its competition –
Multiple processing partners – Because of the partnerships we’ve established, we’re able to offer our clients a wide array of unique, flexible, solutions to help solve whatever problems they’re facing. Not to mention better pricing on everything from rates to equipment.
The customer experience – We’re completely obsessed with the customer experience. Above all else, your satisfaction is our number one priority. We’re firm believers that when a company invests in building stronger relationships with its customers, they’re rewarded richly with customers that are more loyal and stay longer
At Ameta, the customer experience is the top priority. This is our bread and butter. We strive to provide an exceptional experience for every customer in every interaction, and we are constantly working to improve our performance in this area.
Wouldn’t it be nice if it was that easy! When it comes to pricing a merchant account there are so many variables involved – things like pricing model (Interchange+, Tiered etc..), average monthly volume, transaction count, how you accept the cards (Card present or not present) etc… can all have an impact on the final price you’ll pay.
This information is essential to the accuracy of any quote and without it we would simply be guessing!
This is why we often request one of your monthly merchant statements. The statement usually details all the information above and gives us the best opportunity to be as accurate as possible.
No! We have never leased equipment and do not plan to start. If you need a terminal you can have one for free, through our free terminal placement program, or you can purchase one.
Payment Card Industry Data Security Standards (PCI DSS) are a set of security standards designed to protect cardholder data. Any business that processes, transmits, or stores cardholder data must comply with the PCI DSS standards.
Completing a PCI Compliance questionnaire is the first step in ensuring your business is compliant with PCI DSS standards. The questionnaire will help identify what steps need to be taken in order to become compliant. If you haven’t completed a questionnaire within the last year – contact us and we’ll guide you on the steps to take.
PCI compliance helps to protect businesses from data breaches and protects customers’ credit card information. Data breaches can be costly, and they can damage a business’s reputation. By complying with the PCI DSS standards, businesses can help prevent data breaches and protect their customers’ information.
There are a few steps you can take to become PCI compliant:
- Complete a self-assessment questionnaire
- Implement security measures
- Submit an Attestation of Compliance to your payment processor
If you have any questions about becoming PCI compliant, please contact us. We can help you assess your compliance level and take the necessary steps to become compliant.
Every account has access to at least one free terminal. Any request for more than one will have to be submitted for approval – but yes, more than one free terminal is possible!
If the account is cancelled within the first 36 months, either the equipment itself, or the equipment value will need to be returned. After 36 months, the equipment is yours to keep!
As soon as your new account is approved, your new equipment will usually be deployed within 1 to 2 business days. If needed, we can arrange for the equipment to be rushed and even delivered on weekends.
In order for us to present a quote that’s as accurate as possible , we recommend that the statement be no older than three months and have, at minimum, one transaction processed.
Absolutely! However, there is a limit of $500 per account for the ETF reimbursement. So while we can help close any account you have, the amount in ETFs we can cover will be limited.
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